Frequently Asked Questions
If the following list of questions does not answer your questions or does not allow you to complete your credit application with confidence, do not hesitate to contact us.
- How long does it take to get my money?
Once we have all the required documents, we promise to complete the evaluation process within one hour.
If your application is approved and you return the signed contract to us by 11:30 a.m., your money will be electronically deposited into your account the same day.
If your application is approved after 11:30 a.m., you must allow up to 24 business hours for the transfer to be completed. For an additional fee of $25, we also offer the interac transfer service. - What are your eligibility requirements?
These are the criteria you must meet:
- Be 18 years of age or older
- Be a resident of Canada
- Have a stable job
- Receive your salary by direct deposit into a Canadian bank account
- Have a minimum net income of $1500 per month
- Not have made a consumer proposal, debt consolidation or bankruptcy within the last 30 days or be considering a consumer proposal, debt consolidation or bankruptcy within the next 6 months
- What sources of income are not accepted?
- Social solidarity (If net income is less than $1500 per month)
- Support payments
- Loans and grants
- What is a variable credit agreement?
A variable credit agreement is the document we send to the customer to validate our agreement with them. The term “variable credit” is different from the term “term loan”.
A credit facility or variable credit means that the customer has access to funds that they can use at their discretion. Repayment of the amount used can also be made early without penalty or additional fees. - What should I expect if I am self-employed?
We will analyze your application in the same way as an employee!
- What are some of the reasons that my application may be declined?
- Missing Instant Bank Verification (IBV);
- Bank account too recent;
- Documents not complete for analysis;
- Non-compliance with eligibility criteria;
- Debt-to-income ratio too high;
- NSF and/or stop payment.
- Other reasons deemed appropriate.
- When would I be eligible for a cash advance?
You are eligible for a cash advance if your balance is less than $150.
A client with a balance of less than $150 who has not met the original terms of their contract may be denied a cash advance.
Other reasons for denial may also apply. The renewal of your credit facility is never guaranteed. - How much are your interest rates and fees?
- Can I pay off my balance at any time?
You can pay off your balance in full by contacting us at (418) 317-6827.
- What are my options if I have trouble paying off my balance?
First, you must contact us at (418) 317-6827 to identify the solution that best suits you. We are flexible and attentive to our customers’ needs.
It is therefore possible for you to modify your payment schedule for a fee of $12.50 or to postpone a payment for a fee of $25. A fee of $45 will be charged for a NSF debit or stop payment.
In case of prolonged non-payment, the debt will be transferred to our collection agency. - How do I properly complete my application?
All new loan applications must be submitted through our website under the New Application tab. We do not accept applications over the phone.
You must then complete the instant bank verification (IBV). This is sent to us by your financial institution and allows us to access your bank statement, in read-only copy. This system allows us to speed up the approval process and is 100% secure as it does not allow us to access your username and password.
If your request is accepted, you will receive an email requesting the missing documents in order to confirm your identity and finalize your variable credit contract. If not, you will receive an email indicating the reason for the refusal of your request.
