FAQ
Frequently asked questions
If the list does not answer your questions or does not let you complete your application with confidence, do not hesitate to contact us.
FAQ
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An agent answers during business hours.
(877) 711-7738Monday to Thursday, 8:30 a.m. to 4:30 p.m. · Friday, 8:30 a.m. to 12:30 p.m.
The application
Every new application must be sent to us through the online form. We do not take applications over the phone.
You must then complete the instant bank verification (IBV). It is sent to us by your financial institution and gives us access to your bank statement, read only. This system speeds up the review and it is secure: it never gives us access to your username or your password.
If your application is accepted, we send you your contract. Otherwise you receive an email stating the reason for the refusal.
Funds are sent by direct deposit. If your application is approved and the duly signed contract is returned to us before 11:30 a.m., the deposit is made the same day, between noon and midnight.
If the signed contract reaches us after 11:30 a.m., the deposit is made the following day, always between noon and midnight.
An instant Interac transfer may also be offered to you, for a $10 fee.
These are the criteria to meet:
- Be 18 or older
- Reside in Canada
- Hold stable employment
- Receive your salary by direct deposit into a Canadian bank account
- Have a net income of at least $1,500 per month
- Not have made a consumer proposal, debt consolidation or bankruptcy within the last 30 days, nor be considering one within the next 6 months
- Social assistance, if net income is under $1,500 per month
- Support payments
- Student loans and bursaries
Your application is reviewed in the same way as an employee's.
- Missing instant bank verification (IBV)
- Bank account too recent
- Incomplete documents for review
- Eligibility criteria not met
- Debt-to-income ratio too high
- NSF or stop payment
- Other reasons deemed appropriate
Co-borrowing
A co-borrowing contract is a support service that backs your loan application, even without a credit history or with a high debt ratio. Approval is never guaranteed.
The representative products and their published terms are described on the How it works page. An advisor can tell you the total applicable fees.
Repayment
Yes. Contact us at (877) 711-7738: we direct you to the lender, who sends you the payment details to settle the balance.
First contact us at (877) 711-7738 to identify the solution that suits you. We are flexible and attentive.
It is possible to modify your payment schedule for a $12.50 fee, or to postpone a payment for a $25 fee. A $45 fee applies to an NSF debit or a stop payment. These fees are at the lender's discretion.
In the event of a prolonged default, the debt is transferred to a collection agency.
You can apply for a renewal once your balance is under $150.
A client whose balance is under $150 but who has not respected the initial terms of their contract could have their application refused. Other reasons for refusal may apply. Renewal is never guaranteed.
Products and their terms are described on the page How it works.
Ready to send your request?
The form is filled in online, at your own pace. A question along the way? An agent can help during business hours.
We are not the lenderApproval is never guaranteed.